Unless otherwise stated all prices are in Euro and are inclusive of Danish 25% VAT.
Creamie´s webshop accepts payment by Dankort, MasterCard, Maestro, Visa, Visa Electron, V PAY, JCB, China UnionPay and American Express. On dispatch of the goods payment will be debited and cleared from your account. Creamie´s webshop encrypts all information with the SSL (Secure Socket Layer) which means, that unauthorized persons will not be able to read your account number or other information during the transaction. We reserve the right to have the order´s full amount paid by bank transfer to Sydbank, Denmark. The order will be shipped upon receipt of payment.
9 Euro - FREE DELIVERY above 9 Euros of purchase.
Delivery out of Denmark with UPS / GLS. Delivery in Denmark with GLS - FREE
Creamie´s webshop will deliver within 2-4 working days. Furthermore, all orders shall be subject to availability and delays in delivery.
As a customer you have the right to return items with manufacturing defects. Return items will be accepted if defects appear within a period of two years. Please note that we only accept complaints that are returned due to material or production defects.
Cancellation & Returns:
We offer you 33 days to regret your purchase. If you regret your purchase in full, we will return the amount of the goods and delivery cost. We do not pay the return freight.
Any dispute between FashionShopping and the customer is subject to Danish law.
Return of Goods:
Items are to be returned to the following address:
Please note that we do not accept parcels returned by cash on delivery (COD).
When returning claims please clearly state the reason for the return as this will accelerate the handling process. The parcel must contain a copy of the invoice/order confirmation. Please always send your package return as a track and trace delivery. This will unable us to track your order and hereby assure that the parcel has been received by Creamie´s webshop.
How to submit a complaint
Did we not live up to your expectations? If so, please contact Creamie first, and we will do everything we can to resolve your issue.
A complaint about a product or service purchased from us can be submitted to the Competition and Consumer Authority / Center for Complaints, Carl Jacobsen Vej 35, 2500 Valby.
Find more information on the website www.forbrug.dk
The EU Commission’s online complaint portal can also be used when submitting a complaint.
This is particularly relevant if you are a consumer residing in another EU country. Submit your complaint here - http://ec.europa.eu/odr . When submitting your complaint, please enter our email address: email@example.com